The answer is that we think technical support matters. We want you to be using the program to simplify your work. And should you encounter a problem, we want the problem solved.

Our policy is to provide standard technical support by e-mail and/or telephone at no charge during the entire duration of a version’s product life, that is, during the time it is our current version. (Note that some services, such as training, non-NB issues related to Windows in general, requests to format NB papers or design research projects, etc., are covered by supplemental consulting arrangements.) By keeping current with the latest NB, you assure access to the kind of support and service that has been the Nota Bene hallmark for over a generation.

When version 9.0 is officially released, we will discontinue free support for version 8.0, thus allowing us to focus our resources on all NB users who take advantage of the improved versions we’ve been working hard to bring to fruition.

Some comments from users “Thank you very much for such a prompt reply. I wonder if I am the only Nota Bene customer who would actually report a problem to you on Friday evening--and if you're the only technical-support person on the planet who would actually send the solution on Friday evening.” “Our IT is very overbearing. I received a great email from NB support and I will try their suggestion. If it works for me I'll post it. Wish me luck—I have to keep NB going.” “You folks have the best tech support in the business.” “Thanks so much for getting back to me so quickly! :-) One of the (many) things that sold me on NB was your reputation for customer support.” “Thanks for the help. I am impressed by the excellent and quick support Nota Bene offers.” Our goal is to continue to meet your high expectations.