NOTA BENE NEWS August 7, 2023 LEGENDARY TECHNICAL SUPPORT Nota Bene is a multi-faceted program that you can grow with as you learn more and more of the intricacies and powerful tools that are available. To help you learn to use the program, we provide 700 pages of documentation, on-line videos, and sample instructional files, all available on the Nota Bene Help menu. But sometimes, people can't figure out how to accomplish their objectives. If you run into trouble, there is almost certainly a solution, and we want to make sure that you get the help that you need. We have long been known for the superb quality of our technical support. You can contact us by phone or email, and you will usually get a response within one business day. You will be communicating with us — people who actually know and love the program. There is no virtual help desk, no uninformed employees, and no out-sourced help desk. A FEW NOTES ABOUT TECHNICAL SUPPORT Sending an email is often the most efficient way of getting help — it not only lets us answer after hours, but it lets you send us files (often essential, since almost every reported issues is specific to some particular file and/or action) and it lets us send you clear written instructions on how to proceed Instructional help in learning how to use the program, advice on how to proceed with some specific research task, or producing camera-ready copy are distinct from technical support, but can be arranged on an hourly consulting basis Our technical support is available to anyone using NB 14. On-going technical support is one of the benefits of using our current version, and we recommend that everyone upgrade to the recently released NB 14. We will be phasing out technical support for NB 13, but we will still provide support for those who purchased (or upgraded to) NB 13 within the 6 months prior to your request for technical support. The following are a few comments about our technical support services that we have received in just the past few weeks. "Thanks for taking the time to speak with me. I appreciate your help!" "It worked and I am back in business!!! Thank you!!!" "I am now enjoying brilliant features of NB once again. I also am again amazed and very grateful for your personal and warmhearted support." "Much appreciate you taking the time to track this problem down." "Hurray, it seems to be working! Thank you so much for your help." "Thanks for getting back to me so quickly." "Thanks for the explanation. You have been helping me, it seems, for several decades. ... Thanks much, version 14 is terrific." The fact that you wrote me right away with such clarity gives me much confidence to proceed." "Thank you for your successful suggestion.... It just makes me a happy camper like you have no idea." "I appreciate your help more than I can say." Visit the Nota Bene web site (www.notabene.com) to read all about the new Nota Bene 14. To find out more about the support available to users of the current release, or to start using version 14, click: SUPPORT — for information about our technical-support policy, and for links to learning aids such as videos BUY — to purchase Nota Bene for the first time, and start experiencing everything it can do to enhance your work LOGIN — for current users to move up to Nota Bene 14 at upgrade prices Or click on the other links, or the icons, to find out even more about the benefits of being part of the Nota Bene user community. Best wishes to all of you from all of us at Nota Bene. Steve Siebert Anne Putnam Nota Bene (718) 382-1500 www.notabene.com sales@notabene.com technicalsupport@notabene.com